Customer service
GET IN TOUCH
If you have a question about your order, delivery, returns or sizing, our team is happy to help.
Contact form
Email: info@alicegrace.uk
Response time: Within 24 hours.
Send us a message and we’ll get back to you as soon as possible.
Frequently Asked Questions
How long does delivery take?
Orders are usually processed within 24 hours. Delivery time depends on your location and shipping option.
Can I return an item?
Yes, eligible items can be returned within 30 days of delivery.
Can I change or cancel my order?
Please contact us as soon as possible. Once your order has been processed, changes may no longer be possible.
When will I receive my refund?
Once your return has been approved, your refund will be sent to your original payment method. Please allow a few working days for it to appear.
What if my item arrives faulty?
Please contact us with your order number and clear images, and we’ll help as quickly as possible.
