Last updated: July 2026
At Alice & Grace, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return under the conditions below.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unworn and unused.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging where possible.
- Not show signs of wear, washing, damage, perfume, makeup, deodorant stains, or alterations.
Returns that do not meet these conditions may be refused.
How to Request a Return
To start a return, please contact us at:
Email: support@alicegrace.com
Please include:
- Your order number
- The reason for your return
- Photos of the item if it is damaged, defective, or not as expected
Our support team will provide you with the return instructions.
Please do not send items back without receiving return instructions first.
Return Shipping
Unless the item is defective, damaged, or we shipped the wrong product, customers are responsible for the return shipping costs.
We recommend using a tracked shipping service, as we cannot issue a refund for items that are lost during return transit.
Refunds
Refunds are processed only after the returned item has been received and inspected.
Once your return has been approved, your refund will be issued to your original payment method.
Please allow:
- Up to 5 business days for us to inspect your return.
- An additional 5–10 business days for your bank or payment provider to process the refund.
Original shipping costs are non-refundable unless required by law.
Damaged, Incorrect or Defective Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Missing parts
please contact us within 48 hours of delivery.
Include:
- Your order number
- Clear photographs of the issue
We will investigate the matter and provide an appropriate solution, which may include a replacement, exchange, or refund.
Items Not as Described
If you believe your item is not as described, please contact our support team before initiating a payment dispute or chargeback.
We may request photographs to evaluate the issue.
If the item is confirmed to be eligible for return, we will provide return instructions.
Refunds for these claims are issued after the returned item has been received and inspected.
Exchanges
We currently do not offer direct exchanges.
If you would like another size or color, please return your item and place a new order.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment.
Once an order has been processed or dispatched, it can no longer be cancelled and must instead be returned after delivery.
Refused Deliveries
If a shipment is refused or returned because the customer did not accept delivery, failed to collect the parcel, or provided an incorrect address, any return shipping fees charged to us may be deducted from the refund.
Chargebacks
Customers agree to contact Meave & Ivy first to allow us the opportunity to resolve any issue before initiating a chargeback with their payment provider.
Where a valid return is available under this policy, customers are expected to follow the standard return procedure.
Initiating a chargeback without first attempting to resolve the matter with us may delay the resolution process.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Final sale items (where permitted by law)
- Items returned in an unsellable condition
Contact Us
If you have any questions regarding returns or refunds, please contact:
Alice & Grace
Email: support@alicegrace.com